Thank you for purchasing your product. We never forget that you have a great deal of choice and we will do everything we can to encourage our customers to choose our products in the future and recommend us to their friends!
We are therefore committed to providing you with the best levels of after-sales service as well as long term performance and reliability.
If you do have a problem, we and our dealers will do everything we can to resolve the issue. However, to ensure we are able to optimise our customer support resources, please read the following information before posting a new query.
Before posting a query, we ask that you have:
1. Consulted your user manual. If you have lost your manual, please visit our support centre to download a free copy for any recent product.
2. If that doesn't work, please call or email your supplying dealer. All our retailers are professionally trained specialists and can answer the vast majority of questions you have.
3. Please search our FAQ database. This free service is updated almost daily and is designed to provide you with fast, simple answers to the vast majority of questions.
Our pledge to you...
The vast majority of questions and concerns can be resolved using the user manual, talking to your dealer or checking our FAQ database.
If you post a question, we will investigate as soon as we are able and aim to respond within one working week. If we are unable to provide a satisfactory response in this timeframe we will advise you in writing.
Sometimes we can respond to you much quicker than this but please understand if it does take a little time.